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FAQ – Grantee Survey

I am not the best person to respond to this survey. Can I forward it on to a more appropriate colleague?

Absolutely! We acknowledge that the records provided to us are not always perfect. The surveys are more aligned with the organization receiving the funding, not a particular person. It makes perfect sense to have the survey completed by someone with more direct involvement in the project. Please feel free to forward the survey to the appropriate colleague, but let us know to make the contact change at so that we can ensure they receive the necessary reminders. If there are any specific details or instructions they should be aware of, please let us know.

My colleague also received a link to the survey and has completed it. Do I have to take the survey, too?

It happens and we understand. When the funder asks us to reach out to different contacts in the same organization, it’s because they want to capture a wide range of perspectives from various funded projects within the survey’s inclusion parameters. If you’re not sure which project to share your thoughts on, please reach out to us at, and we’ll do our best to assist.

Some of these questions are not relevant to me, how do I respond?

We understand that not every question may be applicable to your/your organization’s specific circumstances. Wherever we can, we’ve included a “Don’t know/Not applicable” option. If you find a question without this option and you’re unable to provide an answer, feel free to skip it by leaving it blank and moving on to the next one.

Your insights on the issues and situations that have occurred are what matter most to us. We appreciate your effort in responding to the best of your ability, and choosing “Don’t know/N/A” or leaving a question unanswered is completely fine. Your feedback is highly valued, and whatever insights you can share are greatly appreciated.

Why won’t the survey allow me to go to the next page?

The survey could be getting an error in several different situations:

  • If the response is numerical, then the survey will not accept any symbols, spaces, or punctuation. E.g., your grant amount should be entered as 100 rather than $100.00.
  • If the response is numerical and there are units provided, then it needs to be in units requested. E.g., if your funding period was 30 months, and the survey is giving options for years and months, you should enter 2 and 6 (as in 2 years and 6 months).
  • While there aren’t many, there are some questions that require an answer in order to move on. If you don’t think that you can respond to a required question, please contact and we will work with you to continue the survey.

How long does it take to respond to the survey?

We understand that your time is valuable. Based on our data, the survey typically takes around 30 minutes to complete. However, we recognize that various factors, such as your familiarity with the funded project and collaboration with others, can influence the time needed.

To assist you in the process, we have provided a helpful PDF at the beginning of the survey. Many participants find it useful for organizing information, especially if collaboration is involved. We understand that you may be busy, so the survey period is about a month long to accommodate your schedule.

The survey saves your responses, allowing you to complete it at your own pace before the closing date. Your input is incredibly valuable to us, and we thank you for taking the time to share your insights. If you have any questions or need further assistance, feel free to reach out to

Still have questions? Connect with us.

Reach out to our survey administrators if you need more assistance.