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Constituent Feedback

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Funders that Don’t Seek Feedback Are Out of ExcusesAaron Dorfman President & CEO, National Committee for Responsive Philanthropy (NCRP)
Funders that Don’t Seek Feedback Are Out of Excuses

In a Telegraph interview several years ago, Lisa Marie Presley said, “Something happens to people around fame and power and money — it can bring out the worst and best in people; it’s a monster you have to tame.” In the world of philanthropy, this plays out in...

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Ensuring Donors Have a Voice in Strategic PlanningSutton Mora Hayes Executive Vice President and COO, Community Foundation of Greater Memphis
Ensuring Donors Have a Voice in Strategic Planning

If you are ever looking for a way to produce groans and hisses from your board of directors, tell them that it’s time to update your strategic plan. There are only a few special souls in this world who stand at the front end of a strategic plan and are excited about...

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Insights from a Fourth Grantee Perception ReportDavid Farren Executive Director, Gaylord and Dorothy Donnelley Foundation
Insights from a Fourth Grantee Perception Report

Gluttons for punishment or navel gazers? Who would have thought that the fourth time our foundation, the Gaylord and Dorothy Donnelley Foundation, completed the Grantee Perception Report (GPR) would be every bit as valuable as the initial one. Each time we have worked...

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Sharing Back What You Learn from GranteesAustin Long Senior Director, Assessment and Advisory Services, CEP
Sharing Back What You Learn from Grantees

Feedback is important for every funder — and so is closing the loop to share what you learn and how you plan to respond. Funders of every type and size work with CEP to listen to and learn from grantee feedback through the Grantee Perception Report (GPR)....

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Listening to Donors: Keeping it 💯Hayden Couvillion Senior Analyst, Assessment and Advisory Services, CEP
Listening to Donors: Keeping it 💯

I remember in elementary school counting 100 cheerios on the 100th day of school. Though I no longer use my breakfast as an opportunity to mark an occasion (or practice my arithmetic), this month at CEP I find myself again appreciating an important hundredth...

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Listening Carefully: An Argument for Considering All the DataKevin Bolduc Vice President, Assessment and Advisory Services, CEP
Listening Carefully: An Argument for Considering All the Data

This post was originally written for the Dorothy A. Johnson Center for Philanthropy’s "Field Focus: Data and the Sector" campaign. The original post can be viewed here. A few weeks ago, I was chatting with a vice president of a foundation that my organization, the...

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